Compliments & Resolving Your Complaints
Compliments
Whether you have words of praise, encouragement or suggestions on how we can improve, we’d like to hear from you. Contact your First West Capital Associate or Director.
Resolve your complaints
Listening and responding to client complaints helps us get better – and reflect our commitment to our clients and service.
1. Expressing and resolving your complaints
Contact your First West Capital Associate or Director to work with you and to resolve your complaint.
2. Escalating your complaints
If you are not satisfied with the resolution reached through your First West Capital Associate or Director, you can refer your complaint to the Office of Steve Chen, Vice-President, First West Capital at schen@firstwestcapital.ca.
3. Sharing your complaints with the First West Credit Union Board of Directors
First West Capital is a subsidiary of First West Credit Union, and you may wish to appeal your situation further by contacting First West Credit Union’s Board of Directors at governance@firstwestcu.ca.
4. Contacting the Ombudsman for Banking Services and Investments (OBSI)
If you are not satisfied with the resolution reached through the Office of the Vice-President, First West Capital and the First West Credit Union Board of Directors, you may wish to contact the Ombudsman for Banking Services and Investments, Canada’s trusted independent dispute-resolution service for consumers and small businesses.
Ombudsman for Banking Services and Investments
20 Queen Street West, Suite 2400
P.O. Box 8
Toronto, ON M5H 3R3
Telephone (toll-free): 1-888-451-4519
Email: ombudsman@obsi.ca
Website: www.obsi.ca
Click here to download a printable PDF version of our complaints resolution process as outlined above.